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Knowing the limits of the platform helps you make decisions with confidence and improves both security and the user experience. This page explains the rules for deposits and withdrawals, such as the types of payments that are accepted, the minimum and maximum amounts that can be paid out, and the minimum and maximum amounts that can be withdrawn. All amounts are processed in $, which keeps your account activity open and honest. Transaction policies follow the rules in Canada. Before starting any financial transactions, users must prove who they are. Make sure that all the information you send is correct, because mistakes could make it take longer to get to your balance in $ or stop withdrawals. Eligibility criteria limit access to people who are not of legal age according to Canada law. Users are encouraged to participate responsibly, and they can contact customer support at any time if they want to self-exclude. Keeping an eye on account activity all the time helps keep unauthorised users out. Customers are immediately notified of important changes, such as changes to their deposit to $ settings and withdrawal limits. For the most up-to-date policy changes, always check this reference. Compliance makes sure that the game runs smoothly, that transactions go quickly, and that your $ are completely safe. Before putting your money at risk, make sure you know what your rights and responsibilities are. For personalised help, contact the support team.
Opening an account requires several straightforward steps. Newcomers should find the registration form and fill it out with all the required information. It's important to be accurate because mistakes can cause delays in getting access or making payments. The first form usually asks for:
Full name as printed on legal identity documents
Date of birth to confirm minimum age compliance
Residential address including postcode
Valid email address for account notifications and verification
Active phone number for two-factor authentication or support inquiries
Preferred account password chosen by the user
Preferred currency, such as $, for deposits and withdrawals
During signup, Canadian customers may be asked to select Canada as their place of residence, ensuring compliance with local legal frameworks. After that, identification verification may happen, which may involve scans or photos of government-issued ID and, in some cases, proof of address like a bank statement or utility bill. All information must be correct and current. If you give wrong or mismatched information, you could lose access or winnings. Before putting money into $, make sure that the documents you sent match your own records. Once the process is complete and all documents are accepted, customers gain access to full account functionality, including secure payments, balance overview in $, and responsible gaming tools. For assistance, reach out to support using the contact channels listed on the website.
After completing registration, all Canadian users must verify their identity to activate their profiles and enable full access to transactions with $. Completing this process helps protect accounts and ensures compliance with Canada legal requirements on anti-money laundering and responsible gaming.
Customers are typically asked to provide specific files, such as a valid government-issued ID (passport or driver’s license), proof of residence (recent utility bill or bank statement), and (if relevant) proof of payment method used for deposit to $.
Submissions must be clear and legible, with all edges visible. Acceptable formats include JPEG, PNG, and PDF. File size should not exceed platform-specified limits.
Users access the verification section in their account dashboard. Here, select the type of document, upload the scans or photos, then confirm the upload.
Most identity checks are completed within 24–72 hours. Customers will be notified via email or account messages regarding results or additional requirements.
Blurry images, expired documents, discrepancies in personal details, or unreadable files can extend processing time. Carefully check before submission for accuracy.
Document review must be fully completed before the first payout or if certain thresholds for withdrawal in $ are met. Unverified accounts may not be eligible for withdrawals or may face temporary restrictions. If troubles arise during verification or document upload, support agents are available to provide guidance tailored to Canadian users. Proactive compliance makes sure that deposits go through smoothly, gameplay doesn't stop, and $ are withdrawn on time.
For Canadian users, making sure transactions go smoothly is very important. There are different ways to pay that let you deposit and withdraw money, so account holders can safely and easily keep track of their $ balances.
Customers can add money to their accounts in a number of safe ways. Depending on what's available in Canada, these often include credit and debit cards (Visa, Mastercard), popular e-wallets, prepaid vouchers, bank transfers, and sometimes even cryptocurrency. To add money to $, go to your account's cashier interface and choose the option you want. Most of the time, the minimum deposit amount is 10 $, but the actual limits may be different for each provider. Deposits usually go through right away, but bank wire placements can take up to three business days. Occasionally, additional verification could be requested if deposit frequency or amounts deviate from standard activity patterns.
Customers may need to use the same method to withdraw $ as they did to deposit them, as required by anti-money laundering laws. There are minimum and maximum limits on requests. These are usually set between 20 $ per withdrawal and a daily, weekly, or monthly maximum, depending on the payment method and the status of the account. Local regulations in Canada might affect options and limits for specific payout channels. Most e-wallet withdrawals are processed within 24 hours of being approved. Bank cards and wires, on the other hand, may take 2 to 5 business days. If the original deposit channels are not available for payout, other methods can be set up after extra security checks.
There may be different rules for withdrawing bonus money and promotional credits, such as wagering requirements and not being able to use certain methods. Some payment methods or currencies may have small transaction fees, depending on the provider. To avoid extra fees or delays, always check the payment summary before you confirm your request. Customers should keep an eye on their balance in $ and check the details of their payment method on a regular basis. If you need help or have questions about deposits or payouts, you can reach the customer service team for Canadian users directly through live chat or email.
Before activating any offer, every Canadian user must read the bonus policies. There are certain rollover limits for each incentive that say how many times the reward amount or the total amount of the deposit and the reward must be played through before a withdrawal in $ can be made. A 30x rollover, for instance, means that players must bet the value of the bonus thirty times in games that qualify. Not all activities count the same towards these rollover requirements. Usually, only slots make a full contribution; table games and live dealer games may have a much smaller effect or not be eligible at all. Check the contribution rate for each game category inside the offer's description to avoid confusion. Deadline rules apply to both activating and clearing reward-related credits. Most deposit offers require activation within seven days; free spins or no-deposit rewards may be even shorter. Failure to fulfill the wagering threshold in the allotted window–usually between 7 and 30 days–results in the cancellation of remaining bonus funds and any associated winnings. Different offers may have restrictions such as maximum bet per spin or round while an active promotion is in place. Exceeding the allowed wager often leads to forfeiture of the bonus and potential winnings. Always review the specific stake limits tied to active rewards. If you attempt to withdraw $ before completing the required playthrough, any pending bonuses and earnings from them are usually voided automatically. Progress toward meeting playthrough requirements is tracked in real time; account holders can monitor their status via the dashboard. Always check the bonus section for expiry timelines and wager rules prior to accepting any incentive. Responsible use of promotions helps ensure smoother withdrawals and less risk of lost funds.
All Canadian users are required to follow established procedures if disagreements arise concerning gaming sessions, account balances, or financial transactions. The first step in solving any problem is to get in touch with customer service through the official support channels listed on the website.
When a user files a complaint, they should include all the necessary information, such as their account number, the dates of the transactions, and the specific game rounds that were affected. The operator aims to review each submission thoroughly within a standard response window of three business days. Written reports are sent out about the results. If customers are still unhappy, they can take their complaint to an outside mediator chosen by Canada regulators.
Resolution Step Description Expected Time Frame
First Submission Contact official support via email or live chat with all dispute details Right away to 24 hours
Review of the operator An internal investigation of the complaint and the letters Three business days at most
External Escalation Referral to the independent ADR body named by Canada law Dependent on body’s policies
Users have the right to restrict access to their accounts via the self-exclusion feature, either temporarily or permanently. This action must be initiated directly through the responsible gaming section of the website, where restrictions are confirmed by email and applied instantly. During exclusion periods, deposits in $, product access, and promotional communications are completely blocked. Reactivation is only possible after the exclusion timeline has expired and with written user confirmation. Third-party requests (such as from family members) for exclusion are not accepted without explicit written consent and supporting documentation from the account holder. It is the responsibility of each person to maintain confidentiality regarding login credentials and to act proactively if they notice any signs of problematic gambling behaviour, seeking assistance from official support or national counseling services in Canada.
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